Job Title: Back Office Support Associate

Location: Onsight Rawalpindi or Remote

Department: Operations

Reports To: Operations Manager

Job Summary:

As a Back Office Support Associate at Global Sky BPO, you will play a vital role in ensuring the smooth operation of our business processes. You will be responsible for handling various administrative and operational tasks that support our front-line teams and enhance overall efficiency. Your attention to detail and organizational skills will be essential in maintaining accurate records and facilitating communication across departments.

Key Responsibilities:

• Perform data entry and manage databases to ensure accurate and up-to-date information.
• Process orders, invoices, and payments, ensuring timely and accurate transactions.
• Assist in preparing reports and presentations by compiling data from various sources.
• Support front-office staff by managing schedules, appointments, and correspondence.
• Handle customer inquiries and requests via email and other communication channels.
• Maintain organized filing systems and documentation for easy retrieval.
• Collaborate with team members to streamline processes and improve operational efficiency.
• Monitor inventory levels and assist in ordering supplies as needed.
• Participate in training sessions to stay updated on company policies and procedures.

Requirements:

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• Previous experience in back office support, administration, or a related field is an advantage.
• Strong organizational skills with excellent attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• A proactive approach to problem-solving and a willingness to learn.

Benefits:

• Competitive salary based on experience and skills.
• Opportunities for career advancement and professional development.
• Supportive team environment with a focus on collaboration.